Shipping Policy

At Dwanah, we are committed to making your shopping experience seamless and enjoyable. Below is our comprehensive shipping policy, designed to provide you with all the necessary information regarding your order’s processing and delivery.


1. Order Processing

  • Once you place an order, we take 1 - 3 working days to process it. During weekdays, orders are typically processed within one working day. However, please note that orders placed on Friday evenings or over the weekend may require additional processing time.

2. Delivery Time

  • After your order has been processed, it will be dispatched. Delivery typically takes between 8 - 12 working days, as your product will be directly shipped from our supplier in China. We strive to ensure your items reach you as quickly as possible.

3. Placing an Order

  • Ordering at Dwanah is simple and straightforward. Begin by navigating to the product page and adding your desired items to the shopping cart. Ensure you’ve selected the correct variants before proceeding.
  • Once your selection is confirmed, click "Proceed to checkout" and enter your accurate address details. Double-check this information to avoid any delays.
  • On the "Shipping" page, you’ll have the opportunity to review your entered details. As a gesture of appreciation, we offer free shipping on all orders, with no minimum order quantity required.
  • Finally, proceed to the payment section where you can select from various SSL-encrypted payment options, including:
    • Klarna (deferred payment)
    • Credit cards (AMEX, Mastercard, Maestro, Visa)
    • PayPal
    • EPS
    • Immediate payment options
  • After selecting your preferred payment method, click "Complete Order" to finalize your purchase. Should you encounter any issues, our customer service team is always available to assist you.

4. Shipping Costs

  • At Dwanah, we cover all shipping costs for every order. Your products will be delivered to your doorstep completely free of charge, with no minimum order requirement.

5. Shipping Your Order

  • We understand the excitement of receiving your new purchase and work diligently to process and ship your order promptly.
  • To keep our prices fair and competitive, we consolidate packages and dispatch them in bulk once we reach a minimum shipment quantity. We appreciate your understanding and support in our efforts to create a more sustainable world.

6. Potential Delays

  • Please note that, on some cases we might experience higher volumes of orders. While we do our utmost to ship your order as quickly as possible, some delays may occur. We kindly ask for your patience and understanding.
  • If you require your order to be dispatched urgently, please contact our customer service team via email. We’ll be happy to assist in finding the best solution for your needs.

We hope this policy provides you with clear guidance on our shipping process. If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@Dwanah.com.