PLEASE NOTE THAT RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY.

 

Is it possible to return my order?
Yes, this is possible.

At Dwanah, we strive to ensure your complete satisfaction with your purchase. If you are not fully satisfied with your order, you have the option to return it within 90 days of receipt, subject to the conditions below.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts, components and the packaging has arrived exactly as the product.
2. normal handling of the product is evident, breakage due to careless handling is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. the product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. a return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the returns process.
-Send an email to: info@dwanah.com
-Make sure the email contains the following:
Order number
Reason for the return request
Photo of the product in case of breakage
First name + last name of the customer
Address of the customer

We will then speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.

STORNOBAU

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:

A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has received or accepted the last goods.

As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us Dwanah by means of a clear declaration (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The cost of returning the goods shall be borne by the buyer.

Record for shipments in transit

As our goods are shipped from China, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation.

In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, excluding delivery costs (except in cases where you selected a delivery option other than our standard, most cost-effective method). The refund will be processed promptly and no later than fourteen days after we receive both your notice of withdrawal and the returned goods.

The refund will be issued using the same payment method you used for the original transaction, unless we have mutually agreed otherwise. Please note that we do not charge any fees for processing this refund.

 

We hope this policy makes your shopping experience at Dwanah enjoyable and worry-free. If you have any questions or need further assistance, don't hesitate to contact us at info@dwanah.com.

**ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.